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Returns & Exchange
We do not refund for change of mind purchases or lack of expertise for use.

A refund will only be accepted if a product is faulty. If you believe your product to be faulty, please email hello@bodbase.com.au within 7 days of delivery and include as many details as possible about the issue with the goods.

Items must be returned in their original condition; no refund can be made for products that have been opened or used. BODBASE does not take responsibility for the costs for returning the products.

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How to return my product?
We recommend using a tracked service to return the goods as all transport risk if borne by the sender. 

If you have an issue with your product or delivery, please contact us to discuss your options at hello@bodbase.com.au

If getting in touch about a return, please include your order number and product details. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bodbase.com.au